Please Note: The return information listed below is for consumer (or “individual”) customers only. This does not apply to wholesale accounts. For information regarding wholesale or dealer shipping terms, please contact us at; 

Shipping Policy

Shipping Terms Update 06/20/2015


In-stock orders placed before 11:00 AM PST Monday through Friday will begin processing in 1 day. Orders placed after 12:00 PM PST may take up to 48 hours for processing. All orders placed on the weekend will be received for processing the following business day. Orders placed on holidays will begin processing the next business day. No holiday delivery is available. 

All BUNDLE orders do take 1 extra day for building.

Upon completion of order processing, the shipping information including tracking will be sent to you via email.


While Next Day Air shipping is available for all products purchased on iOgrapher’s website, due to processing of your order and packaging, “Next Day Air” can take up to an additional 24 hours to fulfill and deliver. Please place your order accordingly to assure any rush purchase can be processed and shipped to you as expected.


We ask that you allow 1-2 business days for order processing on all orders prior to shipping.


We do ship internationally.

International shipping rates may vary depending on the country that we are shipping to. Typical transit time is between 5-10 business days, but occasionally items can experience customs delay of several weeks. When a package is in transit, tracking is not provided for your package, we can only confirm delivery.

Please be aware that there may be taxes, duties and/or VAT applied by customs towards your order before or after the delivery of your package. These charges are not inclusive of the original shipping or order charge and are unable to be paid for, predicted or reimbursed by iOgrapher.

Additionally, when ordering from, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: – Foreign Exchange Rate Calculator

Refused Shipments

If you decide to refuse any shipments from, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to This amount will be subtracted from your merchandise credit.


iOgrapher LLC are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

For details on our return, exchange or refund policies, please visit our Returns + Exchanges page >