iOgrapher Policies During COVID 19
Hello, I'm Dave Basulto, CEO and the inventor of the iOgrapher. I want to say thank you for shopping with us today, it means alot. Also we hope you and your family are well and safe.
During this turbulent time, I wanted to let you know about our prevention policies and shipping.
COVID 19 preventions policies
iOgrapher fulfills all its products from our fulfillment center in Ontario, California. The center is extremely wary of what is going on and is keeping everything clean and sanitary for our customers. Our facility also fulfills for several large brands, so rest assure they are doing everything possible to keep a clean and safe environment.
While our website is open 24/7, our fulfillment center is only open Monday - Friday 6 am to 5 pm PDT. There is a minimal crew currently to keep with social distancing. That being said, we have had no problems getting orders out the same day as long at the order is before 11am PST of that day.
Regarding shipping, we use USPS, UPS, and DHL. All shippers are having delays right now. Even if you order overnight, or 2 day, it will usually take an extra 1 to 2 days. This is no fault of ours, its the current Covid 19 situation.
All the carriers, UPS, USPS, and DHL have suspended their guaranteed shipping policies. Thus, iOgrapher cannot be held responsible for late shipments.
Please have patience, we are doing all we can to get your products to you in a timely matter.
Thank you for your time.
David Basulto, CEO