Returns & Exchanges

What is the return policy? 

If you are not 100% satisfied with your purchase, we accept returns and exchanges on all our products. We ask that you meet these requirements first: 

-You can return your order to within 30 days of your purchase.

-Items must be in their original packaging

-Refunds will be issued excluding the original shipping amount.
Are Returns Free? 
-The shipping cost incurred for returning items to iOgrapher for an exchange or a refund are not covered or reimbursed by us. 
What if I have a kit or bundle? Do I have to return everything if I only want to return one item?
-You only need to return the items you wish to return/exchange. Be sure to clarify what items you are looking to keep and return in your request. 
How do I submit a return request?
-You will be required to send the product back to our iOgrapher Customer Support Department in the original packaging with a Return Authorization number before a return or exchange can be issued.
-Please email to submit your return and receive all the instructions you need to send the item(s) back to us! 
What if my items are damaged?
-We hope this never happens, but if your items are damaged or defective, please email with images of the damage so that we can personally take care of your issue as quickly as possible and arrange for a replacement unit to be sent in exchange.    
How long does it take for my return/exchange request to be processed?
-We try and process returns as quickly as possible, and we do our best to respond to your return/exchange request within 24 hours. 

-Exchanges will be submitted with a tracking number within 1-2 business days. 

When will I get my refund?
-You will be refunded via the original payment method within 1-2 business days after our distribution center receives the returned items.