If you are not 100% satisfied with your purchase, we accept returns and exchanges on all our products. We ask that you meet these requirements first:
-You can return your order to iOgrapher.com within 30 days of your purchase.
-Items must be in their original packaging
-Refunds will be issued excluding the original shipping amount.
Are Returns Free?
-The shipping cost incurred for returning items to iOgrapher for an exchange or a refund are not covered or reimbursed by us.
What if I have a kit or bundle? Do I have to return everything if I only want to return one item?
-You only need to return the items you wish to return/exchange. Be sure to clarify what items you are looking to keep and return in your request.
How do I submit a return request?
-You will be required to send the product back to our iOgrapher Customer Support Department in the original packaging with a Return Authorization number before a return or exchange can be issued.
-Please email email@example.com to submit your return and receive all the instructions you need to send the item(s) back to us!
What if my items are damaged?
-We hope this never happens, but if your items are damaged or defective, please email firstname.lastname@example.org with images of the damage so that we can personally take care of your issue as quickly as possible and arrange for a replacement unit to be sent in exchange.
How long does it take for my return/exchange request to be processed?
-We try and process returns as quickly as possible, and we do our best to respond to your return/exchange request within 24 hours.
-Exchanges will be submitted with a tracking number within 1-2 business days.
When will I get my refund?
-You will be refunded via the original payment method within 1-2 business days after our distribution center receives the returned items.